Build consumer trust with clean packaging

Build consumer trust with clean packaging

With consumer concern growing around food packaging safety, brand owners can build trust by proactively developing an approach to ‘clean packaging’ and communicating it to consumers.

By Weldon Williams, Contributing Editor

Clean food has been making its way onto menus for more than a decade, and as more and more consumers demand transparency around what they’re eating, some are beginning to look more critically at the safety of the packaging their food comes in. While individual chemicals have come under scrutiny, neither consumers nor the packaging industry have called for or developed a holistic approach to packaging designed to satisfy this new appetite for transparency. Professional networks like the Institute of Packaging Professionals (IoPP) have published documents to provide guidance in this space, however, no one standard or approach has been endorsed universally within the industry. Therefore, the responsibility will rest upon individual companies to address this emerging topic.

In the past, consumers relied on regulatory compliance to safeguard them from potentially harmful substances coming into contact with their food. But in today’s hyper-aware world, consumers are not only informed enough to raise questions about specific ingredients and chemicals, but they are also empowered via social media to drive real-world change. For example, Bisphenol A (BPA)—an industrial chemical used to make certain plastics and resins— has been linked by some groups to a variety of possible health problems, including cancer, obesity, and heart disease, and certain studies have shown it can seep into food or beverages. This ultimately led to the chemical being banned in multiple countries, and despite the U.S. Food & Drug Administration declaring it safe, many U.S. consumers have actively denounced it and avoid products that contain it. Other ingredients are coming under increasing scrutiny too, such as perfluorinated compounds (PFCs), which are used in at least one-third of fast food packaging materials as a grease barrier.

A recent consumer survey by HAVI showed that 30% of respondents have heard the term “clean packaging,” about two-thirds view clean packaging as at least “very” important, and 70% see it as equally or more important than clean food. These findings show that while clean packaging is not yet at the forefront of consumers’ minds, the underlying sentiment is important, and once triggered, momentum among consumers will build quickly. Without a strategic, fact-based approach to the matter, an uninformed frenzy could potentially ensue resulting in misinformation and public panic, which could be detrimental to the brands that depend upon these packages. Therefore, it is time for companies to leverage clean packaging to build consumer trust and position themselves as proactive advocates.

The first step for a brand to approach clean packaging is to define what it means to them. While consumers attribute a number of characteristics to clean packaging, such as “compliant to regulations” or “made from natural materials,” the message that resonates the most is “free from chemicals.” Because chemicals cannot be eliminated from the packaging equation, it becomes essential that the chemicals intentionally used be identified and understood for their potential toxicity. Therefore clean packaging requires at a minimum that a food company:

1. Provide visibility regarding everything that goes into a packaged product.
2. Simplify the materials used while minimizing the use of chemicals.
3. Leverage the ability of clean packaging to further enable clean food.

Next, businesses must determine the level of risk and criticality associated with the issue of clean packaging. As previously stated, clean packaging is not yet a hot-button issue for consumers. However, it will have an impact on consumer trust and could quickly become a central topic, especially given the viral nature of the Internet and social media.

To determine risk, businesses must understand their consumer base. For example, Panera’s website features a “food as it should be” section on the home page, including a link to information about clean food, which suggests their diners may be more responsive to clean packaging messages than diners at a Taco Bell, which does not include such information on its home page. Determining the importance of this issue for their consumer base will allow companies to more easily understand what resources are necessary to effectively address the issue of clean packaging.

The last consideration is to reflect on current practices and methods. Companies must know what is in their packaging and determine if they are able to provide that information in an honest and transparent manner to consumers. Complicating the issue are Non-Intentionally Added Substances (NIAS), which—with the advances in detection methodology—introduce environmental contamination into the equation. For a brand owner to lodge a reasonable defense when confronted with substances not part of their manufacturing process but detected at levels previously unnoticed, they must understand what is in and on their packaging. They should also explore solutions such as creating a list of chemicals or additives that should be avoided and finding suppliers that can leverage advances in packaging technology to further the goal of clean packaging.

The packaging industry is facing significant pressure to adapt to consumer preferences—from increased sustainability to developing materials that better serve e-commerce and delivery channels—and clean packaging is on the horizon, particularly for foodservice brands. Ultimately, clean packaging enables companies to tell a richer story around their clean food, further building trust with consumers at a time when they are demanding more visibility than ever before.

Weldon Williams is Senior Director, Quality Assurance, Packaging at HAVI, with responsibility for overseeing Global Quality Assurance.